Help Center

Prescriptions for Persons Other than Yourself

If the prescription is for a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us. By placing an order to dispense another person’s prescription you confirm that you have their authority to do so.

Non-Availability/Suitability of Products

If any of the items on your prescription is not available, or is not suitable for dispensing through this service, we will try to contact using the information in your registration and refer you accordingly.

Cancellation of Orders

Once you make a payment through your credit or debit card, you no longer can cancel the order. Please contact our customer care line and we will advise you on how to proceed.

Order Delivery

Pharmacy Medicines will need to be signed for by someone aged 18 or over. If there isn't anyone in who can sign for your order, you can change your delivery date or redirect it to a local parcel shop using the courier's website or app.

Unfortunately, your order can't be left in a safe place or with a neighbour. The courier may attempt to deliver your parcel twice, before contacting you to arrange for collection from their depot or return it to us.


In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, postage and packing charges and any other charges that become due to us under these terms.

Our payment service providers are secure and easy to use for making payment, verification and authentication. We accept purchase payments via: VISA, MasterCard, Mobile Money – Airtel, Mobile Money – MTN and Mobile Money – Zamtel.